Blue Bell Wilmslow Star Rating
Sales
11 comments from 26 reviews
Service
66 comments from 184 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Not happy with the service provided, still maintain bumper was damaged while rear sensor was being repaired"
"All very friendly, helpful and as soon as they see you they come over and ask if they can help."
"I am very happy with the service I receive from the dealership staff and would like to thank Cathy Heathcote, Paul Bell and Anthony for all of thier help."
"The car went in for a bulb replacement but ended up having two new tyres. These were sourced from Kwik Fit and it inconvenienced me because they had the car an extra day."
"Called in without an appointment, staff immediately diagnosed the problem and dealt with it efficiently, very satisfied"
"I think the general service is exceptional."
"No part in stock so nee to revisit."
"No comment made."
"they have been very good ."
"number plate should have been screwed on."
"Helpful staff informed me when service was complete"
"Very efficient and friendlyservice"
"fantastically helpful at service reception. delay on exhaust bracket. unhappy with faults that occurred."
"I felt staff did not accept my problem as no dash warning light on. Wait for a courtesy car was unacceptable and initially offered peugeot. Very annoyed was forced to have washers filled."
"They picked it up and returned it, so no trouble for me."
"The first visit solved one set of faults and created another fault"
"I was completely satisfied with my service experience."
"Booked car in for service and replacment of the door seal. also advised on collection other door seal failed waited over two weeks and still no call from dealer to book in i have now sold the vehicle."
"Excellent. It was very good. They were very efficient."
"Prompt, efficient, courteous"
"It was very good. They were very efficient. It was extremely friendly throughout."
"Always kept informed of procedings allowing you to discuss aspects of the work required"
"Just needed 2 tryes changing. Appointment was for 3.30, knowing tyres were in stock. I left the garage at 5.15. I was expecting this to be a 30 minute job and I was consequently very late getting to my destination."
"excellent service and attention from the Service Reception staff and in particular my Technical Service Advisor"
"Excellent"
"they were fabulous"
"Always used Blue Bell but the warning light said that I had transmission problems. They told me what was wrong and that I needed a new part but it wasn't essential at the time.They charged me £600 for this and 5 weeks later I had to take it back in."
"Always very brisk, helpful and professional"
"It has taken 7 visits since December to try and get a fault fixed. I found the staff are lacking in sympathy and I find their hourly updates pointless."
"Very satisfied with service received."
"They serviced the car but the extras I wanted looking at weren't done satisfactorily."
"Anthony said it was on fast track. It took 2.5 hours for the vehicle to be completed. This raised my expectations."
"Bluebell were friendly, helpful knowledgeable and informative. Couldnt have asked for better service."
"Staff have kept me fully informed and tried to find solutions but hampered by BMW's inability to source tyre for approx 3 months."
"Blue bell Wilmslow generla facillites are poor compared with the other premium brand car dealers in the area. The service area is difficult to find and park, have to stand in a que to be served. staff seem too steched to deal with you properly."
"Excellent service by Blue Bell. Thank you. I will have no hesitation returning and would recommend Blue Bell"
"Most Helpful Sales Manager and assistant"
"the service was excellent but the car was ready over an hour later than I was advised by telephone"
"No comment provided."
"I had an oil change satisfactory. However, the car's interior was VERY dirty muddy when it was returned"
"Simon Walsh has been very helpful"
"I had some complaints about my most recent experience. These were dealt in a very satisfactory manner by the dealership"
"The service they did was good, but there was a delay in getting a part."
"The courtesy car had been over booked, although I did end up with one. I was kept waiting on collection of my vehicle for at least half an hour."
"They were very courteous and helpful towards me."
"had to re book for new tyre"
"i had to wait a bit longer than expected as they were busy"
"The fast check in for our MOT was exellent offered a newspaper of my choice and from there on all went smoothly"
"When returned, initial fault was undiagnosed"
"The service manager was extremely helpful and addressed my problem personally."
"Repairs and service is grossly overcharged"
"I was offered a drop off but it couldn't be done before 07:30. So I asked for a pickup but they couldn't do that at all."
"The have been very good to us ."
"excellent service"
"FIRST CLASS SERVICE FROM TECHNICAL SERVICE ADVISOR IN PARTICULAR"
"interior of reception is looking old and needs updating"
"Anthony Friend is the service manager there, he is a credit to Bluebell and BMW and I can see his team is following his guidance in the way they conduct themselves."
"the collection and drop off service is now charged for and i was kept waiting for nearly 2 hours when advised it would only be a maximum of 90 mins."
"The particular repair was handled well and it was appreciated that a significant contribution was made to parts cost. However the car visits the dealership far too often and each time we receive completely inconistent feedback on potential issues"
"Very efficient service and well coordinated by the advisor."
"other than limited parking, Paul was very helpful, informative and polite"
"entirley satisfied with the work done as always however this was an unuasal fault and it took some weeks for the parts required to arrive"
"Good, all work done very well"
"They were absolutely outstanding and brilliant."
"The Blue Bell dealership is by far the best experience I have ever had with a car"
"Good experience, although perhaps could have been quicker"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Wanst explained how final balance is calculated, facilities need a make over"
"Dane was extremely helpful and all the decisions were made very easy for us"
"Gordon Taylor was especially helpful throughout the process, he took time with me as a client and I felt very much valued as a customer"
"A very pleasurable experience from start to finish"
"David was a perfect sales person and very knowledgeable but was quite slow in replying to my queries regarding delivery"
"The staff at Blue Bell Wilmslow were very helpful and were able to meet all my requirements when buying my new car requirements when buying my new car. This is the second car I have bought from the group."
"Very pleasant experience."
"Our salesman Nicolas Briggs was very thorough and helpful through out the transaction, I drove my new car away full of confidence and completely satisfied"
"They were very good indead the service was very good from Luke Cotton ."
"Very helpful."
"Attentive, helpful and professional. Enjoyed the experience so much I recommended my parents.....who have purchased a new 1 series from Blue Bell."